HTChairs.com Terms and Conditions!
Terms and conditions.
1. I understand what I am buying. Whether I purchase on-line, over the telephone, or in person.
2. Please call us 9:30 AM to 5:00 PM Monday through Friday, Eastern Standard Time, with any questions what so ever, BEFORE you order. 1-800-632-7657 An educated consumer is our best customer.
3. "Refurbished chairs" can refer to, as our web site states…"Also known as "Closeout Chairs". These can be new chairs that were left over from a large theater job, or chairs removed from an old theater, or cleaned and refurbished used chairs, or even miss ordered chairs that were returned to us." In other words, they can show some signs of wear. Scratches, worn fabric, even soiled especially if the chair is described as being sold 'As Is'. Once again, a phone call with any questions is welcome. 1-800-632-7657.
4. "I understand what can be returned and the fees involved." Refund policy:
A. Refunds can be in the form of credit, exchanges or money.
Shipping is nonrefundable. Should the customer want to return product, it is their responsibility to pay for the return shipping along with insurance coverage, equal to the value of the chairs. A 25% restocking fee will be imposed on all returned product.
B. You have the right to refuse any damaged product you receive from the shipper, at the time of delivery. If you receive damaged product, you MUST call us immediately at 1-800-632-7657, leave a message if it is during non-business hours, leaving us your daytime telephone number, where you can be reached.
C. All returned product must have a "Return Authorization Number" (An RA Number), before we will accept the product back.
D. A Special order cannot be cancelled. Special orders are non-refundable and non-returnable, with the exception of manufacturing defects.
E. If you damage the product, we will not accept it back for a refund, or an exchange or a credit.
F. Orders cannot be canceled after they have been processed and/ or shipped out.
G. Shipping dates will be provided in writing, upon request. Orders can be cancelled only if shipping occurs later than the written shipping date.
H. Refunds are issued using the same form that the orders payment was made in.
I. Customer is to inspect product at time of delivery. If any of the ordered product is missing, customer is to call us MUST call us immediately at 1-800-632-7657, leave a message if it is during non-business hours, leaving us your daytime telephone number, where you can be reached.
5. Refunds can only be given within 14 days of receipt of product.
6. Customer takes full responsibility for the safe installation of the chairs. We, the seller cannot be held liable or responsible for injuries incurred by poor installation, or use of the chairs bought from us.
7. Fabric, paint, etc. colors may very slightly from the product to product.
8. Regarding leather products: Leather is a natural material. As such, marks, scars, blemishes in the material can occur, and are not considered a defect. The dyes used in coloring the leather can take to the leather differently, producing different shades of color. These variations are not considered a defect. We will not accept returns on leather due to imperfections in appearance and/ or color.
9. Modifications to the shape and design of the chair model can occur with out notice. We the seller reserve the right to adjust the design of a chair.
10. Used, refurbished and remanufactured chairs orders may contain parts of a different color than shown on our website. For example a chairs leg may be painted red in the picture on the site, but in actuality chair legs painted gray may be sent to fill the order. We cannot guarantee that we will be able to fill all of customer's special requests.
11. Next Day delivery as well as the other shipping options requests will still be filled even if the ordered item is not in stock and may take 7+ days to processes the order.
We are not responsible for delays in shipping due to the shipper.
12. Prices can change without notice. Credit Cards are charged at the time of ordering.
13. Orders shipped to a Florida address are subject to Florida State sales tax.
Sales tax will be added where applicable.
14. Deposits are non-refundable. Deposits 'lock in' your price, and secure your product from being sold to another customer.
Seller not responsible if the customer has failed to read and understand the terms and conditions.
If Customer call in an order, or comes into the physical store and purchases any product all these terms and conditions still apply.
No warranties are expressed or implied unless provided in writing by us.
Customer understands that product can be shipped out in more than one shipment, resulting a partial order being delivered first, before all the product arrives.
Items listed as "Inventory Clearence" are sold as is, and are unreturnable.
These Terms and Conditions only apply to domestic orders shipped within the 48 contiguous United States.
All International Orders as well as orders to Hawaii and Alaska, are non-returnable, non-refundable.
All International Orders as well as orders to Hawaii and Alaska, will incur higher shipping cost, and we will contact you with that total shipping cost before completing your order.
All orders are processed within 24 hours of the time we receive them, however packaging, handling,shipping, etc. could take 4 to 20 weeks, depending on product ordered. Call for shipping date of your order.
Seller uses UPS and FedEx, or if unavailable in your area, an equivalent shipper.
You agree that..."I am the cardholder of the credit card that is being used for this transaction, or I have permission of the cardholder to use his/ her card for this transaction.
I authorize my household members and co-workers to sign for, accept and receive the shipped product, in my name.
I have had all my concerns and questions answered before my purchase by calling the companies' phone number displayed on the web site."
Make all checks payable to: AuditoriumChairs, 4705 95th St. North, St. Petersburg, FL, 33708